Billing
Billing & Cancellation Policy
Plain English: paid plans renew until you cancel, you can cancel in two clicks with no penalty, and all sales are final — we do not offer refunds.
No refunds. Except where mandatory consumer law requires otherwise, every payment for Groyper Quant is non-refundable. That includes first purchases, renewals, unused time in a paid period, dissatisfaction with answers, forgetting to cancel, and service interruptions. Cancel anytime to stop future charges; you keep paid access until the end of the period already paid for.
Automatic renewal notice. Paid plans are subscriptions. Monthly plans renew every month and annual plans renew every year, automatically, at the then-current price plus any applicable tax, using the payment method on file, until you cancel. There is no separate reminder before each renewal other than Stripe’s receipt, so set a note if you want one.
1. Plans and prices
The Plans dialog inside the app always shows current tiers, allowances and prices, and is the authoritative source. At the time of writing:
| Plan | Price | Included each month |
|---|---|---|
| Free | $0 | A small monthly allowance of Fast asks |
| Pro | $4.99 / month or $49.99 / year | A large Fast allowance plus Thinking mode |
| Ultra | $19.99 / month or $199.99 / year | Unlimited-for-practical-purposes Fast plus a much larger Thinking allowance |
- Allowances are per calendar month and reset at the start of each month (UTC). Unused asks do not carry over.
- Annual plans are billed once for twelve months at a discount versus monthly.
- Prices are in US dollars. Tax is added at checkout where required.
- “Unlimited” is subject to a technical fair-use ceiling that ordinary human use will not reach. It exists to stop automated abuse, not to limit you.
2. How charges work
- Checkout is hosted by Stripe. We never see your full card number.
- The first charge happens immediately at checkout, and access unlocks at once.
- Renewals are charged on the same calendar day each period. If that day does not exist in a month, Stripe uses the last day of the month.
- Your receipt comes from Stripe and shows the descriptor for Groyper Quant.
- If a payment fails, Stripe retries over a few days. Paid features may be paused until it succeeds.
3. Cancelling
- Open Groyper Quant and click your plan badge in the top-right corner.
- Click Manage billing to open the Stripe portal.
- Choose Cancel plan.
- There is no cancellation fee and no phone call, and we will never make you email us to stop paying.
- Cancelling stops future charges. Paid access continues to the end of the period you already paid for, then the account drops to the free tier. There is no refund for the remaining unused time.
- You keep your saved clips and can re-subscribe at any time.
- Deleting your account data does not cancel a subscription — cancel first, or email us and we will do both.
4. Upgrades, downgrades and switching interval
- Upgrading (for example Pro → Ultra) takes effect immediately, with Stripe prorating the unused value of the current period against the new price. Proration is a billing adjustment, not a cash refund.
- Downgrading takes effect at the end of the current period; you keep the higher tier until then. No refund is issued for the difference.
- Switching monthly → annual applies at the next renewal unless Stripe prorates it at checkout.
- Monthly ask counters do not reset on a plan change; the new plan’s allowance applies for the remainder of the month.
5. No refunds
All sales are final. To the fullest extent permitted by law, Groyper Quant does not provide refunds, credits, or prorated cash-backs for any reason, including without limitation:
- Buyer’s remorse or change of mind after checkout;
- Unused asks or unused days remaining in a paid period;
- Forgetting to cancel before a renewal;
- Dissatisfaction with AI answers, archive coverage, or features;
- Downtime, bugs, throttling, or temporary unavailability;
- Account suspension or termination for breach of the Terms or Acceptable Use Policy;
- Discontinuation or material change of the Service.
Coupon-granted access has no cash value and is not refundable. The only payments we will reverse are clear duplicate or unauthorized charges caused by a verified processor or billing error (not a change of mind). Billing questions: [email protected].
6. EU / UK right of withdrawal
If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a distance contract for digital services. Because access to Groyper Quant begins immediately at checkout, by completing checkout you expressly request immediate performance and acknowledge that you lose the right of withdrawal once the service has begun, to the extent permitted by applicable law. Where mandatory local law nevertheless requires a remedy, that law controls — but we do not offer a voluntary refund program beyond what the law requires.
7. Chargebacks
Please email [email protected] before disputing a charge with your bank so we can confirm whether the charge was authorized. Filing a chargeback without contacting us may result in the account being suspended while the dispute is open, since the processor withholds the funds and adds a fee. A chargeback is not a substitute for cancelling your subscription.
8. Taxes and invoices
Where sales tax, VAT or GST applies, it is calculated at checkout and shown on your Stripe receipt. Stripe invoices are available in the billing portal, and you can add a business name or VAT number there for invoicing purposes.
9. Contact
Billing questions: [email protected]
Everything else: [email protected] · @groyper_quant on
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